Return & Exchange Policy

Our Commitment

At Al Daham, we are committed to offering authentic, high-quality products and ensuring customer satisfaction through a clear Return & Exchange Policy in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

1. Watches

Watches purchased through the Al Daham online store may be returned within 3 days from the date of delivery, provided that:

• The watch is unused.
• The watch remains in its original condition.
• It is returned in its original packaging.
• All accessories, booklets, warranty cards, tags, and complimentary gifts (if any) are included.
• The original invoice or order number is provided.

Returns will not be accepted for any watch that shows signs of use, has been modified, has had its protective coverings or tags removed, or has been damaged after delivery.

2. Perfumes

Perfumes purchased through the Al Daham online store may be returned within 24 hours from the date of delivery, provided that:

• The product is unopened.
• The product has not been used.
• The original seal remains intact.
• The original packaging and all accompanying items are in perfect condition.

For hygiene and safety reasons, perfumes that have been opened or used cannot be returned or exchanged, unless the product has a manufacturing defect or was delivered incorrectly.

3. Jewelry

Due to the nature of jewelry products, returns and exchanges are not accepted after delivery, except where the product has a manufacturing defect or the incorrect item has been delivered, in accordance with applicable consumer protection laws in the Kingdom of Saudi Arabia.

4. Return Request

To request a return, please contact our Customer Service team via:

[email protected]

Please include:

• Order number.
• Customer name.
• Reason for the return.

Once your request has been reviewed, you will receive instructions on how to proceed with the return.

5. Product Inspection & Refunds

All returned products are subject to inspection upon receipt to ensure they meet the return eligibility requirements.

Once the return has been approved, the refund will be processed within 14 business days from the date of approval using the original payment method whenever possible.

6. Shipping Charges

• If the return is requested for personal preference, the customer may be responsible for the applicable return shipping costs.
• If the return is due to a manufacturing defect, an incorrect item, or an error on our part, Al Daham will bear the return or replacement shipping costs.

Warranty Policy

Abdulrahman Bin Ahmed Al Daham & Partners Company provides the official manufacturer's or distributor's warranty for eligible watches.

The warranty covers manufacturing defects only for the specified warranty period.

Where a manufacturing defect is confirmed, the Company will repair or replace the product, or take the appropriate action as determined by the authorized service center, at no cost to the customer for warranty-covered repairs.

Warranty Exclusions

The warranty does not cover:

• Damage resulting from misuse or negligence.
• Damage caused by accidental drops or impacts.
• Scratches, cracks, or broken components.
• Discoloration resulting from improper use.
• Water damage caused by use contrary to the manufacturer's instructions or where the watch is not designed for water exposure.
• Damage resulting from fire, accidents, or natural disasters.
• Repairs, servicing, or modifications carried out by any unauthorized third party.

Warranty Claims

To submit a warranty claim, please contact Customer Service via:

[email protected]

or visit your nearest Al Daham showroom.

Please provide:

• Your order number or purchase invoice.
• A clear description of the issue.
• Photos or a short video showing the defect, where applicable.

The product will be inspected by our technical team or an authorized service center, and you will be informed of the inspection results and the appropriate course of action.

General Provisions

• All return, exchange, and warranty requests are subject to inspection and approval.
• Al Daham reserves the right to reject any request that does not comply with this policy.
• Nothing in this policy limits or affects any statutory rights granted to consumers under the applicable laws and regulations of the Kingdom of Saudi Arabia.